One third of UK mobile customers dissatisfied with service
"According to a study by LogicaCMG, 35% of UK mobile phone customers are dissatisfied with their service enough to switch to another carrier. The company estimates that could cost carriers as much as 3 billion GBP in customer churn. According to the survey, most mobile carriers managers (86%) don't consider quality of service their top priority. 22% said that expansion was their top priority. In addition, 28% of unhappy customers will contact their service provider before potentially leaving the network, putting a strain on customer service centers as well. "